Quality of relationships with alternative suppliers: The role of supplier resilience and perceived benefits in supply networks

Abstract

Supplier-buyer exchange relationship and quality of that relationship (supplier satisfaction and commitment) have been examined from various angles in the extant literature. Yet, there is a paucity of research investigating the influence of supplier characteristics - especially supplier resilience - on relationship quality. Driven to fill this gap, this study aims to develop theory of the influence of perceived benefits from supplier-buyer exchange relationship and supplier resilience on relationship quality. Data drawn from 97 supplier-buyer dyads were used. Hierarchical regression analyses showed the positive influence of both perceived benefits from supplier-buyer exchange relationships and supplier resilience on relationship quality. Further empirical and theoretical implications, as well as the limitations of the study, are discussed.