An empirical study on the user acceptance of hotel information systems

Abstract

Information technology (IT) is an important strategic tool that allows hospitality organizations to improve their organizational performance and long-term strategic competitiveness. The present study investigates the relationship between antecedents including personal innovativeness, organizational innovativeness, and users' acceptance of hotel information systems by adopting an extended technology acceptance model (TAM2). Perceived ease of use, perceived usefulness and intention to use were investigated including personal innovativeness and organizational innovativeness. As a result, current study is able to find out the acceptance of hotel information systems from the perspective of users through personal innovativeness and organizational innovativeness in order to enhance the model. In addition, the paper presents a progressive theory and a practical contribution to raise the acceptance in order to provide useful suggestions for hotel managers and hotel information system practitioners.